A Fatal Error Occurred Preventing Product Use
Apr 09, 2014 Please don't try to use your computer while this scan is running. There is a file titled i386 which contains a copy of the pci.sys file that you can overwrite the corrupted one with. You will need to go to Start, then click on Run. Then copy and paste the appropriate command below.
Objective: Get scanning to work with a Hewlett Packard MFP M276nw, connected via USB to a Windows 7 x64 system.
What I did, step by step:
Uninstall printer driver from Device Manager.
Uninstall HP software from
Control PanelProgramsPrograms and Features.Manually run HP driver uninstaller:
Unplug the device from USB.
As Administrator, start the latest printer/scanner setup tool, downloaded from the HP web site:
HP LaserJet Pro 200 Color M276 PCL6 Print Scan Driver with Installer - LJ-Pro-200-color-MFP-M276-driver-installer-15188.exePlug in USB when asked by the setup tool. Now, something possibly goes wrong already: Windows 7 picks up driver installation in parallel.
Wait until the setup tool finishes, unfortunately with an error message: 'An install operation took too long to execute. This is a fatal error preventing product use. Please restart your computer, and run this installer again. If the problem persists, please check the product support web site for your product.'
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The log file of the HP setup tool shows details about the error message, but I don't know what to look for. The Windows driver installation log file C:Windowsinfsetupapi.dev.log looks fine, no error messages.
What can I try to solve the problem?
See also my post in the HP support forums.
3 Answers
Just followed the procedure again, but with an additional step 1a: Uninstall printer from Control PanelHardware and SoundDevices and Printers
A Fatal Error Occurred Preventing Product Use Click Cancel To Cancel Install
Prior to that, I ran the HP Print and Scan Doctor, but that only showed which devices are installed. I doubt that it fixed anything.
Anyhow, this time installation worked, although again I had to wait a long time for the setup tool to finish. Possibly it's a timing issue.
No TWAIN interface seems to have been installed for the MFP. Possibly that requires the full setup with the HP scan software. However, I can now scan with VueScan, which did not work before.
Go into the printers settings (in the printer itself) and turn off 'HP Smart Install'.
Settings ->Service ->HP Smart Install ->Off
Then try to install it again, and it should work.
I've been fixing this at work a few times now.
- This happens most time when I Install HP's printers, it stucks at 99%at some time and then it shows error..
- I fix this by manually install printer driver from Device Manager.
- First you need to extract printer driver and copy that location whereyou extract it.
- Go to Device Manager/Printers, right click Update Driver, then clickBrowse, locate extracted driver (You can pasle already copied link)and install it manually.
protected by Community♦Oct 12 '17 at 10:44
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